Refund policy

Delivery

All orders are processed within 1 business day and delivered within 2 business days after order confirmation. We work with reliable courier partners to ensure fast and secure delivery of your order. In very rare cases, delays may occur due to external factors or high courier demand during holiday periods — in such situations, we will inform you promptly.

Returns and Exchanges

If the product does not meet your expectations, you may return it within 14 days of receipt, provided it is in its original packaging and unused. Once the return is approved, the amount will be refunded in the same way the payment was made.

For more information or assistance regarding your order, you can contact us at info@paws-heaven.com